FAQ

Lanka Home Care is a premium home care service for elderly Sri Lankans—designed for families living overseas. We provide clinically governed, professionally delivered care at home, so your loved one stays happy, healthy, and active in familiar surroundings.

Lanka Home Care is for anyone who needs home care for an elderly loved one in Sri Lanka. Our services and operational structure are designed specifically for families living overseas—giving special attention to the unique requirements of those who are thousands of miles away.

Lanka Home Care was designed by an Australian-based, Sri Lankan-born doctor who felt the need himself. Every element of Lanka Home Care service, from clinical governance to record keeping to reporting, was built around what a medical professional would want for their own parents. No comparable service exists in Sri Lanka.

Lanka Home Care is conceptualised, designed, and operated by doctors and nurses with decades of experience in health and wellbeing across Sri Lanka and Australia.

Lanka Home Care subscriptions are customised packages tailored to your loved one’s needs. Available services include Nursing Care, Dementia Care, Doctor Visits, and Physiotherapy & Mobility. Care plans start at AUD 349 per month.

Nursing Care is the foundation of Lanka Home Care. Our trained healthcare professionals visit your loved one regularly, assess their condition, attend to all clinical and wellbeing needs on the spot, arrange and supervise medication intake, and maintain a complete medical file that travels with them wherever they go.

Dementia Care is an extension of our Nursing Care service, designed for those living with memory decline. Our trained dementia carers maintain daily routines, provide gentle orientation, and create a calm, familiar environment so your loved one can live with dignity in their own home.

When your loved one requires a visit to the GP or a specialist, arranging that from overseas is an ordeal.
Our Doctor Visit service is designed to handle the entire process—finding the right specialist, making the appointment, arranging transport, accompaniment, investigations, prescriptions, and follow-up. If we identify a need during a care visit, we initiate the process with your approval and see it through to resolution.

If and when physiotherapy is required or prescribed, our physiotherapists visit your loved one at home. Between sessions, our trained healthcare professionals support their exercise routines to keep progress on track. No gaps, no regression.

We create and maintain a complete electronic summary of your loved one’s medical records for the entire length of the contract. Every visit, every doctor’s appointment, every investigation is added to the file. You or your loved one do not have to bear the burden of what happened during a past illness or the medicines that were given. That is continuity of care.

Our trained healthcare professionals electronically record observations made during every visit using a centrally managed app—general status, physical examination findings, level of engagement and happiness. All data is securely stored with gated access.

All collected data is securely stored and centrally managed with gated access. So your loved one’s records are accessible by their care team—whenever required.

Our team attends to issues the moment they are detected—whether that means telephone advice from an on-call doctor, a visit to the family doctor or a specialist, or an emergency admission. Action is initiated immediately, with your approval. If you are unreachable, we act to ensure your loved one’s safety and notify you as soon as possible.

It means seeing through the entire process once it is initiated. If follow-up investigations or doctor visits are needed, we attend to them. You do not need to remind us.

Every trained healthcare professional has access to a senior nurse. Every nurse has direct telephone access to an on-call doctor at all times. Where specialist input is needed, our priority specialist network is available without long waiting periods.

Our specialist network is a curated group of senior medical experts in the specialities elders most commonly need. They are selected for their rational medical practice and ethical standards—not for availability alone.

All Fees are in Australian Dollars (AUD)

• Assessment Fee—$99   (charged at registration—non-refundable)
• Deposit—$500 (charged at registration—refundable)
• Subscription—Care plans start at $349 per month. The subscription amount is confirmed after the assessment, based on your loved one’s care plan (For most independent and fully mobile elders, the starter care plan is sufficient).
  At registration, you pay the assessment fee and the deposit. The monthly subscription is charged once the care plan is agreed.
• No GST applies as the service is delivered outside Australia.

The assessment fee is AUD 99. This covers the home visit, full assessment, written report, and recommendations. It is charged at registration.

A deposit of AUD 500 is held for the duration of your subscription. It is fully refundable on cancellation, less any amounts drawn down for emergency use.

Care sometimes requires immediate action—an emergency admission, an investigation, a prescription that needs to be filled on the spot. The deposit ensures we can act immediately on your behalf without delay. Any amount drawn down is communicated to you and can be topped up at any time.

You can sign up directly via our register page. All the information you need to make a decision can be found on the website.
If you need more information or have any questions, please call us on 1300 102 104.
Our team will get to know you and your loved one’s needs, and guide you through registration.

One of our home care specialists will visit your loved one in Sri Lanka, assess their needs, home environment, and existing support—and make recommendations including modifications where needed. This is where we get to know them.

We send you a full assessment report with recommendations and a personalised care plan. Once agreed, care begins.

Yes. You are free to cancel at any time—we just require a 30-day notice.
Fees charged for all unused visits will be refunded. The deposit will be refunded within 14 business days of cancellation minus any amount drawn down for emergencies.

You will receive regular email updates. After any significant event, you will be contacted directly.