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Privacy Policy

Lanka Home Care Pty Ltd—ACN 699 897 991 · Last updated: August 2026

1. Our Commitment

Lanka Home Care Pty Ltd is committed to protecting the privacy of our clients and the elders in our care. This Privacy Policy explains how we collect, use, store, and protect personal and medical information in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles, and where applicable, the UK and European Union General Data Protection Regulation (GDPR).

2. Who This Policy Applies To

This policy applies to:

  • Contract holders — expatriate family members or legal guardians who register with Lanka Home Care
  • Elders — the persons receiving care in Sri Lanka

3. What Information We Collect

From contract holders:

  • Full name, address, and contact details
  • Country of residence
  • Payment information (processed securely via Stripe)

From elders:

  • Full name, date of birth, gender, and contact details
  • Address in Sri Lanka
  • Medical history, conditions, and medications
  • Mobility and independence status
  • Clinical observations recorded during visits
  • Investigation results, specialist reports, and prescription records

4. How We Collect Information

  • Registration form completed by the contract holder
  • Assessment visit conducted by our team in Sri Lanka
  • Ongoing clinical observations recorded during care visits
  • Medical records provided by the contract holder, elder, or treating doctors

5. Why We Collect This Information

We collect personal and medical information solely for the purpose of delivering safe, clinically governed care. Specifically:

  • To conduct the assessment and build the care plan
  • To deliver and manage ongoing care
  • To maintain continuity of care through centralised medical records
  • To communicate with the contract holder
  • To process payments
  • To act in the elder’s best interests in the event of a medical emergency

6. How We Store and Protect Your Information

All personal and medical information is stored electronically in a centrally managed, secure system with gated access. Access is restricted to authorised Lanka Home Care staff and clinical team members directly involved in the elder’s care. Lanka Home Care does not sell, share, or disclose personal or medical information to any third party except where required by law or necessary to deliver care.

7. Cross-Border Data

Lanka Home Care Pty Ltd is an Australian registered company. Information is collected in Sri Lanka, managed by our Australian entity, and may be accessed by authorised staff across jurisdictions. We take all reasonable steps to ensure information is handled in accordance with applicable privacy laws regardless of where it is accessed.

8. Your Rights

Depending on your country of residence, you may have the right to:

  • Access the personal information we hold about you or your loved one
  • Request correction of inaccurate information
  • Request deletion of your information, subject to our legal and clinical obligations
  • Withdraw consent for data collection, noting this may affect our ability to deliver care
  • Lodge a complaint with the relevant privacy authority in your country

To exercise any of these rights, contact us at 1300 102 104 or via our contact page.

9. Retention of Information

Personal and medical information is retained for the duration of the subscription and for a period of seven years following the end of the contract, in accordance with applicable medical record keeping requirements. After this period, information is securely destroyed.

10. Consent

By completing the registration form, the contract holder consents to Lanka Home Care collecting, storing, and using the personal and medical information of both the contract holder and the elder for the purposes described in this policy.

11. Cookies & Website Data

Our website may collect anonymised usage data via cookies for the purposes of improving user experience and website performance. No personal information is collected via cookies without your consent.

12. Changes to This Policy

Lanka Home Care reserves the right to update this Privacy Policy. Contract holders will be notified of material changes by email. The current version of this policy is always available on our website.

13. Contact & Complaints

Lanka Home Care Pty Ltd
1300 102 104
lankahomecare.com

For privacy complaints or enquiries, contact us via our contact page. If you are not satisfied with our response, you may contact:

  • Australia: Office of the Australian Information Commissioner (oaic.gov.au)
  • UK: Information Commissioner’s Office (ico.org.uk)
  • EU: Your local Data Protection Authority