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Terms & Conditions

TERMS & CONDITIONS

Lanka Home Care Pty Ltd—ACN 699 897 991

Last updated: August 2026

1. About These Terms

These Terms & Conditions govern your use of Lanka Home Care services. By registering with Lanka Home Care, you agree to these terms. Lanka Home Care Pty Ltd is an Australian registered company. Services are delivered in Sri Lanka through our Sri Lankan partners.

2. The Service

Lanka Home Care provides clinically governed healthcare monitoring, assistance, and intervention—delivered at the homes of elders in Sri Lanka. Some services may be provided away from home as agreed by all relevant parties.

Services are offered for the Sri Lankan-based parents and loved ones of Sri Lankan expatriates.

All Lanka Home Care services are delivered as part of a subscription care package. The scope of services is determined by the care plan agreed following assessment.

The starter care plan (AUD 349 per month) includes:

  • Four visits per month by a trained healthcare professional
  • General healthcare and wellbeing assessments
  • Sorting of medications and reviewing intake
  • Pedicure every other month

Care plans that require additional services will be priced accordingly and confirmed with the subscriber before commencement.

3. Who Can Register

Registration is open to expatriate family members or legal guardians of elderly persons residing in Sri Lanka (the subscription beneficiary). The person registering is the subscriber and is responsible for all payments and communications with Lanka Home Care.

4. Assessment

An assessment visit is conducted prior to the commencement of care. The assessment fee of AUD 99 is charged at registration and is non-refundable. The assessment fee covers the home visit, full assessment, written report, and recommendations. The assessment will be conducted within 7 days of payment and the full report will be provided within 14 days of payment.

5. Care Plan

Following assessment and report, Lanka Home Care will provide a personalised care plan. The subscription commences upon agreement of the care plan by the subscriber.

6. Fees & Payment

  • Assessment fee: AUD 99 (non-refundable, charged at registration)
  • Deposit: AUD 500 (refundable, charged at registration)
  • Monthly subscription: confirmed after assessment, starting at AUD 349 per month, paid in advance
  • All fees are charged in Australian Dollars
  • No GST applies—services are delivered outside Australia
  • Payment is collected via Stripe or bank transfer

6.1 Non-Payment

  • Lanka Home Care will notify the subscriber within 7 days of non-payment.
  • A 7-day grace period follows to remedy any outstanding amount.
  • If payment is not received within 14 days, all services will be terminated and the deposit refunded, less any fees owed to Lanka Home Care.
  • Recommencement requires a new assessment fee and deposit.

7. Deposit

The deposit of AUD 500 is held for the duration of the subscription. It may be drawn upon to cover emergency expenses incurred on behalf of the beneficiary—including but not limited to emergency admissions, investigations, prescriptions, and medical supplies. Any amount drawn down will be communicated to the subscriber. The deposit is fully refundable on cancellation, less any amounts drawn down.

8. Cancellation & Refunds

The subscriber may cancel their subscription at any time by notifying Lanka Home Care in writing with a minimum of 30 days’ notice. Fees charged for all unused services will be refunded. The deposit will be refunded within 14 business days of cancellation, less any amounts owed to Lanka Home Care.

9. Scope of Service & Limitations

Lanka Home Care provides home-based care services as described in the agreed care plan. Lanka Home Care does not replace hospital care, specialist medical treatment, or emergency services. In the event of a medical emergency, Lanka Home Care will act in the best interests of the beneficiary and notify the subscriber as soon as possible.

10. Clinical Governance

All care is delivered under the supervision of registered nurses. Lanka Home Care maintains centralised electronic medical records for all clients. All data is stored securely with gated access.

11. Consent & Authority

By registering, the subscriber confirms they have the authority to arrange care for the beneficiary named in the registration form and consents to Lanka Home Care collecting, storing, and using the beneficiary’s medical and personal information for the purposes of delivering care.

12. Communication

Lanka Home Care will communicate with the subscriber via email, phone, or any other media as necessary. Regular updates will be sent by email. In the event of a significant medical event, the subscriber will be contacted directly and promptly.

13. Emergency Action

In the event of a medical emergency where the subscriber cannot be reached, Lanka Home Care reserves the right to take necessary action to ensure the safety and wellbeing of the beneficiary. The subscriber will be notified as soon as contact is established.

14. Liability

Lanka Home Care will deliver services with reasonable care and skill. Lanka Home Care is not liable for outcomes arising from pre-existing medical conditions, refusal of care by the beneficiary, or circumstances beyond our reasonable control. Lanka Home Care’s liability is limited to the value of fees paid in the preceding month by the subscriber.

15. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. Disputes will be subject to the jurisdiction of the courts of Victoria.

16. Changes to These Terms

Lanka Home Care reserves the right to update these Terms & Conditions at any time. Subscribers will be notified of material changes by email within a reasonable time. Continued use of the service following notification constitutes acceptance of the updated terms.

17. Contact

Lanka Home Care Pty Ltd 1300 102 104 lankahomecare.com